At your request we can take over your computer to help with complex support queries. It's safe and secure!  You will need to download a file called RemoteAccess.exe  and save it to your desktop.  We will then instruct you what to do next.

• The process of conecting to your computer is simple.
• You don't need to change any settings on your computer.
• You can see everything we do like as if you were sitting next to our technician.
  
• The way it works is, you connect to our computer to give us control.  Once you disconnect from our computer, we no longer have control.  You are always in charge!

For assistance please call us on 03 9386 9440 or mobile 0438 003 352 or alternatively you send us an email.